Following the far-from-satisfactory start to the new waste contract, a major review of the collection routes has now been completed by Swale Council.  Letters will be sent out to 9,000 properties across the Borough this week advising them of changes to either the day or week of collection (or both).  

 

The new routes are intended to improve the service significantly, particularly in rural areas like Lynsted and Kingsdown with their many narrow roads and properties off the beaten track - as well as removing anomalies such as different sides of a cul-de-sac being emptied on different days.

 

The re-routing applies to green, blue and food bins - not garden waste.

 

Inevitably there will be a few more “teething problems” with the new routes.  But at least this time it’s just some routes being changed, not all of them.  The crews are also not having to get used at the same time to new vehicles, new ways of working, new colleagues, new management and new technology.

 

The revised routes will come into effect on Monday 16 September.  

 

Fingers crossed for a better service moving forwards! 

 

In the meantime, residents experiencing missed bin collections should continue to report via the Swale Council website:  

 

You can check your scheduled collection days here: